IRSM Newsletter September 2021

Top Tips to Save Money

Coffee machine callouts may be chargeable if related to user parts condition/damage. Some examples: UCC machine Cleaning keys Coffee outlet Drip tray UCC BW3 UCC BW4 WMF machine Silicon cap Plug/adaptor Drip tray WMF 9000s Foam dispense head WMF 8000s The Matrix Hot Chocolate Machine is exclusively sourced and supplied by UCC Call out & repair costs: • For the duration of the 1-year warranty period (from date of install) UCC support the repair of all machines f.o.c. (excl. user error/damage) • Once out of warranty: • For restaurants that have UCC coffee machines the callout/ labour is f.o.c. Parts and user error/damage are chargeable • For restaurants with none UCC coffee machines, UCC will complete repairs but visits are fully chargeable • Many of the approved Catering & Electric Service Companies have the knowledge and ability to repair these machines, with access to spare parts via H&K If you do not have UCC coffee machines, should you wish to consider moving service to your service Company, please contact them directly to discuss further • User parts guides and ordering details available on the Intranet: • For all machine user parts guides Click Here

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