IRSM Newsletter September 2021

September 2021

Integrated Restaurant Solutions Management Update

 Meet the IRSM Team  Insights August YTD 2021  Monthly Focus – Grill Cleaning  Top Tips to Save Money

September

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Meet the IRSM Team

Dave Holden Building Services Lead  Dave.holden@girsm.com  07764 975922 Operations Support Scotland

Tim Bedford Food, Beverage & Building Lead  Tim.Bedford@girsm.com  07841 497586 Operations Support Ireland

Adrian Lee Hot Beverage Lead  Adrian.Lee@girsm.com  07860 401081 Operations Support North

Bruno Braglia Cold Beverage Lead  Bruno.Braglia@girsm.com  07753 230109 Operations Support South

Emma Labinjoh Hot Food Lead  Emma.labinjoh@girsm.com  07841 495111 Operations Support South

Ijeoma Akinosho Insight and reporting analyst  Ileoma.Akinosho@girsm.com

The IRSM Team continue to be available for all your Equipment and Restaurant Services needs.

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Insights August YTD 2021

97,749

Total Events Logged

Total Engineer Visits

63,364

3%

Telephone Fix

7%

Restaurant Fix

Phone Fix Saving £238K

Store Fix Saving £682K

492K hours of additional equipment up time

• Additional equipment uptime = Reduction in resolution time x call numbers • Store Saving fix = Call cancelled due to Restaurant not requiring call (Trouble shooting guide or self help) • Phone fix = Service companies calling ahead to assist

Monthly Focus – Grill Cleanliness

Grill Cleaning Grill cleanliness continues to be a challenge in many restaurants especially with sales volumes so high. We are seeing an increased level of callouts for the grill. Many callouts still have 0 parts fitted that require gap re-calibration. We are also seeing parts fail where lack of cleaning could have enhanced this failure.

In most circumstances these callouts are due to carbon build up on the grill or excess water due to poor cleaning. It is imperative that the daily grill cleaning is completed thoroughly. Grill cleaning cards can be found on the Intranet Grill Support Cleaning the grill after every Run as per the guidelines must be re-enforced in your restaurant to reduce unnecessary callouts Typical issues seen which are due to lack of cleaning: • Undercooking due to grease/carbon build up on the grill surfaces and release sheets, reducing heat transfer efficiency • Extended cook times to compensate for poor heat transfer ( remember there is no maximum cook times and not all platens will be able to cook on minimum cook times ) • Grill tripping due to incorrect cleaning procedures which has flooded grill parts. ACTIONS Review grill cleanliness in your restaurant to minimize callouts by ensuring: • Daily clean is completed correctly • Grill recovery clean is completed at least quarterly and more frequently if required. Busy Restaurants should consider completing this monthly at least. • For Garland and Taylor Next Generation grills only - If you are experiencing cooking anomalies- perform manual auto level prior to a service callout Click here for details

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Top Tips to Save Money

Coffee machine callouts may be chargeable if related to user parts condition/damage. Some examples: UCC machine Cleaning keys Coffee outlet Drip tray UCC BW3 UCC BW4 WMF machine Silicon cap Plug/adaptor Drip tray WMF 9000s Foam dispense head WMF 8000s The Matrix Hot Chocolate Machine is exclusively sourced and supplied by UCC Call out & repair costs: • For the duration of the 1-year warranty period (from date of install) UCC support the repair of all machines f.o.c. (excl. user error/damage) • Once out of warranty: • For restaurants that have UCC coffee machines the callout/ labour is f.o.c. Parts and user error/damage are chargeable • For restaurants with none UCC coffee machines, UCC will complete repairs but visits are fully chargeable • Many of the approved Catering & Electric Service Companies have the knowledge and ability to repair these machines, with access to spare parts via H&K If you do not have UCC coffee machines, should you wish to consider moving service to your service Company, please contact them directly to discuss further • User parts guides and ordering details available on the Intranet: • For all machine user parts guides Click Here

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The IRSM Team continue to be available for all your Equipment and Restaurant Services needs. For any assistance, contact the team Girsmteam@HKI.com