IRSM Newsletter September 2021

Insights August YTD 2021

97,749

Total Events Logged

Total Engineer Visits

63,364

3%

Telephone Fix

7%

Restaurant Fix

Phone Fix Saving £238K

Store Fix Saving £682K

492K hours of additional equipment up time

• Additional equipment uptime = Reduction in resolution time x call numbers • Store Saving fix = Call cancelled due to Restaurant not requiring call (Trouble shooting guide or self help) • Phone fix = Service companies calling ahead to assist